Refund policy

Can I cancel or return an order?

Because each item is made specifically for you, cancellations are only possible within the first 24 hours after the order has been placed, and refunds are not possible.
We recommend thoroughly reviewing your design and measurements before final confirmation.

Your satisfaction is very important to us. 🤍

What happens if my package is returned to sender/unclaimed?

Because our artisan pieces are shipped internationally from Thailand, please monitor your tracking closely. If a package is returned to us as 'Unclaimed' or 'Undeliverable,' we will hold the item for you. We will gladly ship it out a second time once a reshipping fee is purchased to cover the new postage costs.